Deliveries and Returns

Returns

We're so convinced you'll absolutely love our products, that we're willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.

Perishable goods are completely exempt from being returned.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale and clearance items.

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

No Delivery on Excellence Raw and Dry Food. Excellence Raw and Dry Food must be collected from 245 High Street, Chatham. Kent.

Deliveries under £35.00 have a £3.95 charge. This will show in the cart when you pay.

In order to return an order, you must contact us first.

Returns can be mailed to: Pet Aqua 245 high street, Chatham, Kent ME4 4BQ. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to petaqua@aol.com or call us at our store

01634 849361

This document was last updated on April 6 2024