Deliveries and returns
Discount Pet Supplies trading as Pet Aqua 245 High Street, Chatham, Kent ME4 4BQ Website: pet-aqua.co.uk
Delivery
Local Delivery
We offer local delivery across the Medway area for raw food, dry food, treats, and livestock (fish).
Delivery areas: ME1, ME2, ME4, ME5, ME14, ME15
Delivery charges:
Orders under £35: £3.95 delivery charge
Orders £35 and over: free local delivery
Raw food and livestock:
£4.99 delivery charge
If you select a postcode outside our delivery area, the cart will automatically switch to click & collect.
How it works: Place your order online and choose local delivery at checkout.
We'll contact you to arrange a delivery day and timeCall us on 01634 849361 if you're unsure whether you're in our area
Nationwide Delivery
We post dry food, treats, and non-perishable products across the UK. Orders are shipped via courier Delivery typically takes 2-5 working days
Shipping costs are calculated at checkout based on weight and location Raw food and live fish are NOT available for nationwide delivery - these are local delivery or click & collect only
Click & Collect (Free)
Collect from our shop - ready the same day. Place your order onlineChoose "Click & Collect" at checkout We'll have it ready for you at the shop. Pop in and pick it up at a time that suits you.
Shop address: 245 High Street, Chatham, Kent ME4 4BQ
Phone: 01634 849361
Opening hours:Monday to Saturday: 9am – 5pm Sunday: 10am – 4pm
Fish & Livestock
Fish Delivery
Live fish are available for:
Local delivery (ME1, ME2, ME4, ME5, ME14, ME15) — £4.99 delivery charge
Click & collect from our shop — free we do not post live fish nationwide.
Fish need to be transported carefully and collected from our shop or delivered locally.
7-Day Fish Guarantee
All our fish are guaranteed for 7 days from purchase. Under no circumstances can refunds or replacements be given after this time.
Fish Care & Responsibility
Fish temperament, size, gender, and suitability to live with one another cannot be guaranteed.
Taking on fish must be considered carefully — once purchased, their care and welfare are your responsibilityUnder no circumstances can fish be returned once purchased
Returns
30-Day Money Back Guarantee
We're so convinced you'll love our products that we offer a 30-day risk-free money-back guarantee. If you receive your order and are not satisfied for any reason, you can return the product for a refund within 30 days of purchase.This excludes perishable goods and livestock (fish).
How to Return an Item
Bring the item to our shop at 245 High Street, Chatham, or post it back to us.
You'll need proof of purchase (receipt, order confirmation, or order number)Without proof of purchase, we will not issue a refund.
Items must be in their original packaging and in resalable conditionItems damaged or used beyond what it takes for us to reasonably inspect them may be rejected for a refund
Return Shipping
You are responsible for paying the shipping costs to return itemsOriginal delivery charges are non-refundableReturns can be posted to: Pet Aqua, 245 High Street, Chatham, Kent ME4 4BQ
Raw Food
Raw food is frozen and cannot be returned once collected or delivered. If there's a problem with your raw food order, contact us within 24 hours and we'll sort it out.
Damaged or Faulty Items
If your order arrives damaged or faulty, contact us within 48 hours and we'll arrange a replacement or full refund — no quibbles.Call 01634 849361 or email petaqua@aol.com.
Questions?
Call us on 01634 849361 — we're happy to help.Visit us at 245 High Street, Chatham, Kent ME4 4BQ. Email: petaqua@aol.com
We're a real shop with real people — if you're unsure about anything, just ask.