Quality Assurance for Your Aquarium Fish.

We are very confident that your fish will arrive safely and in great condition.

We offer a local delivery service which cost £4.99. in the ME1, ME2. ME4, ME5, ME14, ME15 POSTCODE AREA ONLY. if you select a postcode from any other area, the cart will automatically select the collection from our shop option only.

On the rare occasion, a claim may be raised. Please call or email us to let us know as soon as you notice something. Please send some pictures of the fish for evidence.

We will do everything we can to help you. We may ask you some questions about the issue results of your aquarium water. This is simply to find out the possible reason.

If we are satisfied that the issue could not be avoided, we will issue you with a refund. Unfortunately, we do not send replacements.

If you have stated gender, we will do our very best to send you what you have asked for, however sometimes this cannot be possible.

We can not guarantee that your fish will be compatible with either your fish or any fish ordered.

We will advise you on fish you have ordered that we think may not be suitable. On occasions, fish that are usually suitable sometimes fall out. This could be for any reason. Sometimes orders are for multiple aquariums. If you are unsure on compatibility, please call or email us before you order.

Unfortunately, we cannot take back any fish under any circumstances.

The size of the fish is approximate size only, which can't be guaranteed.

Our contact details are:

Telephone: 01634 849361

Email: petaqua@aol.com

Address: 245 High Street, Chatham, Kent. ME4 4BQ

These suggestions may help avoid any issues

Before ordering your fish:

Allow at least 1 week before adding fish if your aquarium is a new setup.

Make sure you have water conditioners like Prime, which removes chlorine, and Stability, which helps finish the nitrogen cycle. Ideally, aquariums should have completed the nitrogen cycle before the first fish are added. Please call us if you need any more help on this matter. New tank syndrome kills too many fish unnecessarily and is so easy to avoid.

Research the fish you are adding to your aquarium.

Tankmates compatability.

Temperature range.

Water Chemistry. PH and hardness.

Water flow - fish like Betta do not do well with fast-flowing water as much as Glass catfish do not do well with still water.

Test your water before ordering fish, even if your aquarium is mature. It's good practice and will avoid any upset.

In short:

Fish temperament, size, gender , and suitability to live with one another can not be guaranteed.

Taking on fish must be considered carefully, as once purchased, their care and welfare are your responsibility. Under NO circumstances can fish be Returned.

All our fish are guaranteed for 7 days. Under no circumstances can refunds be given after this time.